Shipping Policy

Effective Date: July 14, 2025
Website: https://stepora.top
Contact Email: info@stepora.top

At Stepora, we strive to deliver your orders in a timely and secure manner. Please read our shipping policy carefully to understand how we process and ship your orders.

1. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Time

Shipping times may vary depending on your location:

Standard Shipping: 7–15 business days
Express Shipping: 3–7 business days (if available)

Please note that delivery delays may occur due to high order volume, customs procedures, or courier issues.

3. Shipping Costs

Shipping fees are calculated at checkout based on your shipping address and selected delivery method.
Free shipping may be offered for qualifying orders or promotions. Please refer to banners or checkout for eligibility.

4. Tracking Information

Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
You can track your order using the provided link or through our Order Tracking Page.

5. Shipping Locations

We currently ship to most countries worldwide. If your country is not listed at checkout, please contact us at info@stepora.top for assistance.

6. Customs & Import Duties

International shipments may be subject to customs fees or import duties imposed by your local authorities.
These charges are the responsibility of the customer and are not included in the product or shipping price.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at info@stepora.top within 7 days of delivery.
We will work with the carrier to investigate and offer a resolution.

8. Address Accuracy

Please ensure that your shipping address is correct and complete. Stepora is not responsible for lost packages due to incorrect or incomplete addresses provided by the customer.

Need Help?

If you have any questions about your order or our shipping policy, please contact our support team at:
📧 info@stepora.top